711pub FAQ – Your Questions, Answered

Creating a 711pub account is quick and straightforward. Visit the 711pub Login page and click the registration option. You will need to provide:

• A valid email address
• A secure password
• Your full legal name and date of birth
• Your Philippine mobile number

After submitting your registration, you will receive a verification email. Once your email is confirmed, you can proceed with KYC document submission to fully activate your account.

711pub accepts the following Philippine government-issued IDs for KYC verification:

• Philippine Passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's License
• Unified Multi-Purpose ID (UMID)
• Voter's ID
• Philippine National ID (PhilSys)

You may also be asked to submit a selfie holding your ID and proof of address (such as a utility bill or bank statement dated within the last three months). KYC review typically takes 1–3 business days.

Go to the 711pub Login page and click "Forgot Password." Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email, check your spam or junk folder. If you still cannot access your account, contact our support team at [email protected] for assistance.

No. Each player is permitted to hold only one 711pub account. Creating multiple accounts (also known as "multi-accounting") is a violation of our Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account has been created in your name, contact our support team immediately.

711pub supports the following payment methods for Filipino players, all transacted in Philippine Peso (₱):

• GCash – instant deposits and withdrawals
• PayMaya / Maya – instant deposits and withdrawals
• Bank Transfer – BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
• Debit Card – Visa and Mastercard debit cards linked to Philippine bank accounts

Please note that credit card deposits for gambling purposes are not permitted under current Philippine regulations. Cryptocurrency transactions are also not supported on the 711pub platform.

GCash and Maya deposits are typically credited to your 711pub account instantly or within a few minutes. Bank transfers may take up to 1–3 business hours depending on your bank's processing times. If your deposit has not reflected after 3 hours, please contact our support team with your transaction reference number and we will investigate promptly.

To withdraw from 711pub, your account must be fully KYC-verified. Navigate to the Withdrawal section in your account dashboard, select your preferred withdrawal method (GCash, Maya, or bank transfer), enter the amount in Philippine Peso (₱), and confirm the request. Withdrawal processing times are:

• GCash / Maya: Within 1–24 hours
• Bank Transfer: 1–3 business days

Withdrawals are processed to the same payment method used for your most recent deposit, subject to verification requirements.

Yes. 711pub applies the following general limits (in Philippine Peso):

• Minimum deposit: ₱100
• Maximum deposit: ₱500,000 per transaction (higher limits available for VIP players)
• Minimum withdrawal: ₱200
• Maximum withdrawal: ₱200,000 per day (standard accounts)

Players who have set personal deposit limits through our responsible gaming tools may have lower effective limits. Contact support if you need to discuss your specific account limits.

Common reasons for withdrawal delays or declines include:

• Incomplete KYC verification — ensure all required documents have been submitted and approved
• Active bonus wagering requirements that have not yet been met
• Withdrawal amount exceeding your daily limit
• Security review triggered by unusual account activity
• Mismatch between your account name and the registered payment account name

If your withdrawal has been pending for longer than the stated processing time, contact our support team at [email protected] with your withdrawal reference number.

711pub offers a diverse selection of games designed for Filipino players, including:

• Dragon and Tiger – a fast-paced live card game popular across Asia
• Monster Fight – an exciting battle-themed game unique to 711pub
• Bingo – classic and themed bingo rooms with live hosts
• Slot – hundreds of slot titles from leading game providers
• 711pub Casino – live dealer games including roulette, blackjack, and baccarat

New games are added regularly. Check the 711pub Casino lobby for the latest additions.

Yes. All games at 711pub use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live dealer games are streamed in real time from professional studios with trained dealers, providing full transparency. 711pub's gaming platform is regularly audited to verify game integrity and payout accuracy. The Return to Player (RTP) percentages for slot games are displayed within each game's information panel.

Absolutely. 711pub is fully optimised for mobile play on both Android and iOS devices. You can access all games directly through your mobile browser — no app download is required, though a dedicated app may be available for select devices. For the best experience, use a stable internet connection and an updated browser. All game categories including slots, live casino, bingo, and Dragon and Tiger are available on mobile.

Dragon and Tiger is one of the simplest and fastest card games available at 711pub. A single card is dealt to the Dragon position and another to the Tiger position. You bet on which side will receive the higher card — Dragon, Tiger, or a Tie. Aces are low and Kings are high. The game uses a standard 8-deck shoe and results are determined instantly, making it ideal for players who enjoy quick rounds. It is especially popular among Filipino players in Manila, Cebu, and Davao who prefer fast-paced live games.

Minimum bets vary by game type and table. As a general guide:

• Slots: From ₱1 per spin on select titles
• Dragon and Tiger: From ₱10 per round
• Bingo: From ₱5 per card
• Live Casino tables: From ₱20 per hand or round
• Monster Fight: From ₱10 per round

Higher-limit tables are also available for experienced players. All bets are placed in Philippine Peso (₱).

711pub offers a welcome bonus for new players upon their first qualifying deposit. The specific bonus amount and terms are displayed on the promotions page within your account after registration. Welcome bonuses are subject to wagering requirements, minimum deposit thresholds, and eligible game restrictions. Always read the full bonus terms before claiming any offer to ensure you understand the conditions attached.

Wagering requirements (also called playthrough requirements) specify how many times you must wager your bonus amount before it can be withdrawn as real money. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you must place a total of ₱10,000 in qualifying bets before the bonus converts to withdrawable cash. Different games contribute different percentages toward wagering — slots typically contribute 100%, while live table games may contribute less. Check the specific bonus terms for full details.

Most 711pub bonuses are automatically credited to your account when the qualifying conditions are met (such as making a minimum deposit). Some promotions require you to enter a promo code during the deposit process or opt in via the Promotions section of your account. If a bonus has not been credited after meeting the stated conditions, contact our support team within 48 hours of the qualifying action and we will review your account.

711pub uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. We comply with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and our full data handling practices are outlined in our Privacy Policy. Two-factor authentication (2FA) is available and strongly recommended for all accounts.

If you suspect that someone has accessed your 711pub account without your permission, take the following steps immediately:

• Change your password right away via the Account Settings page
• Enable two-factor authentication if not already active
• Contact our support team at [email protected] to report the incident
• Review your recent transaction history for any unauthorised activity

Our security team will investigate and, if necessary, temporarily freeze your account to prevent further unauthorised access while the matter is resolved.

711pub does not sell your personal data to third parties. We may share limited information with trusted service providers who assist in operating the platform (such as payment processors and KYC verification services), but only to the extent necessary to deliver those services. We may also disclose information when required by Philippine law or regulatory authorities. For full details, please review our Privacy Policy.

711pub provides a full suite of responsible gaming tools accessible from your account settings:

• Deposit limits – set daily, weekly, or monthly caps on how much you can deposit
• Loss limits – define the maximum amount you are comfortable losing in a given period
• Session time reminders – receive alerts after a set duration of play
• Cooling-off periods – temporarily suspend your account for 1, 7, or 30 days
• Self-exclusion – lock your account for 6 months, 1 year, 3 years, or permanently

For more information, visit our dedicated Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

To activate self-exclusion, log in to your 711pub account, go to Account Settings, and select the Responsible Gaming section. Choose your preferred self-exclusion period and confirm your request. Self-exclusion takes effect immediately and cannot be reversed before the chosen period ends. During self-exclusion, you will not be able to log in, deposit, or receive any marketing communications from 711pub. If you need immediate assistance, contact our support team directly at [email protected].

No. 711pub strictly enforces the 21+ age requirement mandated by Philippine gaming regulations. All players must verify their age through KYC document submission before their account is fully activated. Any account found to belong to a player under 21 will be immediately closed and any funds returned. We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. Gambling is addictive. Know when to stop.

If your game freezes or you experience a disconnection during a round, do not worry — 711pub's system records the state of all active game rounds. Simply refresh your browser or reopen the game. In most cases, the round will resume from where it left off, or the result will have been recorded automatically. If you believe a round was not settled correctly due to a technical issue, contact our support team with the game name, date, time, and approximate bet amount and we will investigate within 24 hours.

711pub is compatible with all modern browsers and devices. For the best experience, we recommend:

• Browsers: Google Chrome (latest), Mozilla Firefox (latest), Safari (latest), Microsoft Edge (latest)
• Mobile: Android 8.0+ or iOS 13+ with an updated browser
• Connection: A stable internet connection with at least 5 Mbps for live dealer games

Clearing your browser cache and cookies can resolve most display or loading issues. If problems persist, try a different browser or device before contacting support.

711pub offers multiple support channels available 24 hours a day, 7 days a week:

• Live Chat: Available directly on the 711pub platform — the fastest way to get help
• Email (General): [email protected]
• Email (Responsible Gaming): [email protected]

When contacting support, please include your registered email address, a description of the issue, and any relevant screenshots or transaction reference numbers to help us resolve your query as quickly as possible.